8.4
Based on 766 reviews
Located in the very centre of Madrid, only 50 m from the Puerta del Sol.
With a classic style but with modern facilities, it combines the most select ambience with the functionality and comfort of a good hotel.
The hotel has 64 very well equipped rooms, and several function rooms with a capacity of between 30 and 200 people.
The hotel also has a bar, restaurant, room service, social lounge...
Hotel María Elena Palace
C/ Aduana, 19 (28013) - Madrid (Spain)
8.4 Based on the last 40 of 766 reviews
Would you recommend this hotel?
-
Yes:
77.5%
-
No:
10%
-
I don't know:
12.5%
Rating by subject
-
Cleanliness:
8.9
-
Location:
10
-
Common facilities and services:
7.5
-
Staff:
8.8
-
Quietness:
8.1
-
Room:
7.3
-
Value for money:
8.1
December/2013 Someone from Bilbao thinks:
-
Overall rating:
7.4
-
Would you recommend it?
Yes
-
Positive:
la ubicación y la atención del personal en recepción
-
Negative:
la altura de la habitación a causa del ruído
-
I RECOMMEND it for...
Families, Business travelers
-
I recommend it especially AGAINST...
Luxury, Peace seekers, Modern style lovers
-
Cleanliness:
7.5
-
Location:
10
-
Common facilities and services:
5
-
Staff:
7.5
-
Quietness:
Not rated
-
Room:
5
-
Value for money:
5
Stars it deserves
3
December/2013 Someone from Residente en Canarias thinks:
-
Overall rating:
8.4
-
Would you recommend it?
Yes
-
Positive:
Todo en su conjunto me pareció bueno. Instalaciones, servicio ......
-
Negative:
-
I RECOMMEND it for...
-
I recommend it especially AGAINST...
-
Cleanliness:
7.5
-
Location:
10
-
Common facilities and services:
10
-
Staff:
10
-
Quietness:
7.5
-
Room:
7.5
-
Value for money:
7.5
Stars it deserves
4
December/2013 Someone from GIRONA thinks:
-
Overall rating:
3.8
-
Would you recommend it?
I don't know
-
Positive:
ubicacion
-
Negative:
pues varias cosas: 1) me dieron una habitacion que la puerta no cerraba correctamente 2) me la cambiaron por otra que no funcionaba la cisterna del WC (no se que mantenimiento hacen vdes diàriamente, es incomprensible). A la tercera, acertamos y no hubo mas problemas.
-
I RECOMMEND it for...
-
I recommend it especially AGAINST...
-
Cleanliness:
Not rated
-
Location:
7.5
-
Common facilities and services:
2.5
-
Staff:
2.5
-
Quietness:
5
-
Room:
5
-
Value for money:
2.5
Stars it deserves
3
-
The hotel's reply:
"Estimado cliente.
Agradecemos sus comentarios y valoración de nuestro establecimiento, esperando contar de nuevo con su visita, todas las habitaciones se revisan antes de ser entregadas y después de las estancias, surgen problemas puntuales, pero siempre con el fin de garantizar nuestro mejor servicio.
Un saludo."
December/2013 Someone from donostia thinks:
-
Overall rating:
8.3
-
Would you recommend it?
Yes
-
Positive:
Ubicacion y el personal
-
Negative:
Los colchones
-
I RECOMMEND it for...
Older travelers, Families, Couples
-
I recommend it especially AGAINST...
-
Cleanliness:
10
-
Location:
10
Cerca de la puerta del sol.cerca de gran via.cerca de todo
-
Common facilities and services:
7.5
-
Staff:
10
Tienen un personal muy cualificado
-
Quietness:
7.5
Solicite habitacion interior
-
Room:
5
Solicite habitacion interior
-
Value for money:
7.5
Stars it deserves
3
December/2013 Someone from Cordoba thinks:
-
Overall rating:
9.6
-
Would you recommend it?
Yes
-
Positive:
Su localizacion, muy centrico y tranquilo
-
Negative:
-
I RECOMMEND it for...
Young travelers, Families, Couples
-
I recommend it especially AGAINST...
-
Cleanliness:
Not rated
-
Location:
10
-
Common facilities and services:
7.5
-
Staff:
10
-
Quietness:
7.5
-
Room:
7.5
-
Value for money:
10
Stars it deserves
4
December/2013 Someone from Mérida thinks:
-
Overall rating:
1.3
-
Would you recommend it?
No
-
Positive:
-
Negative:
-
I RECOMMEND it for...
-
I recommend it especially AGAINST...
Young travelers, Older travelers, Families, Couples, Luxury, Peace seekers, Classic style lovers, Modern style lovers, Handicapped, Budget travelers, Business travelers, Travelers with a car, Healthy lifestyle
-
Cleanliness:
Not rated
No response given
-
Location:
7.5
No response given
-
Common facilities and services:
5
No response given
-
Staff:
2.5
No response given
-
Quietness:
7.5
-
Room:
Not rated
No response given
-
Value for money:
Not rated
No response given
Stars it deserves
3
December/2013 Someone from Taiwan thinks:
-
Overall rating:
5.7
-
Would you recommend it?
I don't know
-
Positive:
Location
-
Negative:
Poor Wifi connection
-
I RECOMMEND it for...
-
I recommend it especially AGAINST...
-
Cleanliness:
5
-
Location:
10
-
Common facilities and services:
5
-
Staff:
5
-
Quietness:
2.5
-
Room:
7.5
-
Value for money:
7.5
Stars it deserves
3
December/2013 Someone from valdepeñas thinks:
-
Overall rating:
8.2
-
Would you recommend it?
Yes
-
Positive:
La amabilidad del personal
-
Negative:
La cama, el colchón para mi gusto
-
I RECOMMEND it for...
Families
-
I recommend it especially AGAINST...
Budget travelers
-
Cleanliness:
7.5
-
Location:
10
-
Common facilities and services:
7.5
-
Staff:
10
-
Quietness:
5
-
Room:
7.5
-
Value for money:
7.5
Stars it deserves
4
November/2013 Someone from paris (France) thinks:
-
Overall rating:
6.9
-
Would you recommend it?
Yes
-
Positive:
The location
-
Negative:
The direct view of the street from my room
-
I RECOMMEND it for...
Business travelers
-
I recommend it especially AGAINST...
-
Cleanliness:
7.5
-
Location:
10
-
Common facilities and services:
7.5
-
Staff:
7.5
-
Quietness:
Not rated
-
Room:
7.5
-
Value for money:
7.5
Stars it deserves
4
November/2013 Someone from malaga thinks:
-
Overall rating:
5.9
-
Would you recommend it?
I don't know
-
Positive:
la atencion al cliente
-
Negative:
el buffet del desayuno
-
I RECOMMEND it for...
-
I recommend it especially AGAINST...
-
Cleanliness:
7.5
-
Location:
10
-
Common facilities and services:
5
-
Staff:
10
-
Quietness:
7.5
-
Room:
5
-
Value for money:
5
Stars it deserves
3