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Hotel María Elena Palace ****

Madrid,  Spain

Phone: +(34) 913604930 Fax: +(34) 913604789 E-mail:: info@hotelmariaelenapalace.es

Price: 70 - 185 € (Average)

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Rating by guests: 8.4 Based on 766 reviews

Located in the very centre of Madrid, only 50 m from the Puerta del Sol. With a classic style but with modern facilities, it combines the most select ambience with the functionality and comfort of a good hotel. The hotel has 64 very well equipped rooms, and several function rooms with a capacity of between 30 and 200 people. The hotel also has a bar, restaurant, room service, social lounge...

Room Services
  • Rooms: 83
  • Telephone
  • Television
Main facilities
  • Rooms: 83
  • Elevator
  • Central heating
General services
  • Rooms: 83
  • Information not available
Hotel María Elena Palace
C/ Aduana, 19 (28013) - Madrid (Spain)

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Overall rating:  8.4 Based on the last 40 of 766 reviews

Would you recommend this hotel?

  • Yes: 77.5%
  • No: 10%
  • I don't know: 12.5%

Rating by subject

  • Cleanliness: 8.9
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 8.8
  • Quietness: 8.1
  • Room: 7.3
  • Value for money: 8.1

January/2014 Someone from Valencia thinks:

  • Overall rating: 8.1
  • Would you recommend it? Yes
  • Positive: la ubicación el desayuno la recepción
  • Negative: los apliques eléctricos de la habitación (todos inútiles) la calefacción muy alta e imposible de regular
  • I RECOMMEND it for... Young travelers, Older travelers, Couples, Business travelers
  • I recommend it especially AGAINST... Families, Luxury, Classic style lovers, Modern style lovers, Travelers with a car, Healthy lifestyle
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 7.5
  • Room: 5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Estimado cliente. Lo primero pedirle disculpas por los apliques, ese asunto se solucionó, esperamos contar de nuevo con su visita. Un saludo"

January/2014 Someone from Paris thinks:

  • Overall rating: 8
  • Would you recommend it? Yes
  • Positive: Location
  • Negative:
  • I RECOMMEND it for... Older travelers, Business travelers
  • I recommend it especially AGAINST... Families, Couples, Luxury
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 5
  • Room: 5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Estimado cliente. Agradecemos sus comentarios, esperando contar de nuevo con su visita. Un saludo."

January/2014 Someone from Valencia thinks:

  • Overall rating: 9.8
  • Would you recommend it? Yes
  • Positive: Ubicación, relación calidad-precio, profesionalidad del servicio y que el cuarto de baño tuviera bidet.
  • Negative:
  • I RECOMMEND it for... Couples
  • I recommend it especially AGAINST... Modern style lovers, Travelers with a car
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Estimado cliente. Agradecemos sus comentarios, esperando contar de nuevo con su visita. Un saludo."

January/2014 Someone from Asturias thinks:

  • Overall rating: 9.4
  • Would you recommend it? Yes
  • Positive: El personal, las instalaciones y la ubicación
  • Negative:
  • I RECOMMEND it for... Older travelers, Families, Couples, Business travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Estimado cliente. Agradecemos sus comentarios, esperando contar de nuevo con su visita. Un saludo."

January/2014 Someone from zaragoza thinks:

  • Overall rating: 8.2
  • Would you recommend it? Yes
  • Positive: atebcion
  • Negative: el colchon de la cama. tenia bultos.
  • I RECOMMEND it for... Families, Couples, Peace seekers, Classic style lovers
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 4
  • The hotel's reply:

    "Estimado cliente. Agradecemos los comentarios, será un placer para nostros poder contar de nuevo con su visita. Un saludo. La Dirección"

January/2014 Someone from Russia thinks:

  • Overall rating: 8.3
  • Would you recommend it? Yes
  • Positive: Situation
  • Negative:
  • I RECOMMEND it for... Couples, Peace seekers
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Dear Customer. We welcome your comments and assessment of our establishment, hoping to have her visit again. A greeting."

December/2013 Someone from Valencia thinks:

  • Overall rating: 7.9
  • Would you recommend it? Yes
  • Positive: El trato exquisito del personal del hotel
  • Negative: Que nuestra habitación daba a la calle y esa noche hubo botellón y, aunque estábamos en un tercer piso, nos despertaron muchas veces.
  • I RECOMMEND it for... Older travelers, Families, Couples, Classic style lovers, Business travelers
  • I recommend it especially AGAINST... Peace seekers, Modern style lovers, Travelers with a car
  • Cleanliness: 7.5 Estaba bien pero por ejemplo todas las juntas de la bañera deberían de repasarlas porque estaban bastante negras.
  • Location: 10 Fuimos a todas partes caminando porque no merecía la pena coger ningún transporte público.
  • Common facilities and services: 7.5 Sobre todo un desayuno excelente con muchas alternativas.
  • Staff: 10 Nos asignaron como habíamos solicitado una cama de 2m de largo y además nos cambiaron la botella de cava que venía incluida en el precio de la hab. por una bandeja de frutas como habíamos comentado.
  • Quietness: Not rated Como ya he comentado nos despertamos muchas veces a causa del jaleo que había en la calle. Supongo que el hotel poco puede hacer al respecto pero debería plantearse la posibilidad de insonorizar mejor estas habitaciones en concreto.
  • Room: 5 El tamaño normal, el estado también, el equipamiento mejorable (por ejemplo el televisor y los muelles del colchón que se nos clavaban en la espalda) y las vistas nulas. Una calle estrecha y el edificio de enfrente pegado a nosotros.
  • Value for money: 7.5 Para ser un hotel en Madrid, el punto donde está y las fechas que eran me parece bueno.
Stars it deserves 4

December/2013 Someone from switzerland thinks:

  • Overall rating: 7.9
  • Would you recommend it? Yes
  • Positive: Location. Ubicacion y el servicio de desayuno.
  • Negative: No WIFI service. No habia wifi gratis como promocionan. Los dormitorios son pequeños.
  • I RECOMMEND it for... Young travelers, Families, Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 5
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 5
Stars it deserves 3
  • The hotel's reply:

    "Estimado cliente. Agradecemos sus comentarios y valoración de nuestro establecimiento, esperando contar de nuevo con su visita. Un saludo."

December/2013 Someone from switzerland thinks:

  • Overall rating: 7.9
  • Would you recommend it? Yes
  • Positive: Location. Ubicacion y el servicio de desayuno.
  • Negative: No WIFI service. No habia wifi gratis como promocionan. Los dormitorios son pequeños.
  • I RECOMMEND it for... Young travelers, Families, Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 5
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 5
Stars it deserves 3
  • The hotel's reply:

    "Estimado cliente. Agradecemos sus comentarios y valoración de nuestro establecimiento, esperando contar de nuevo con su visita, el wifi es de pago en habitaciones y free en las zonas comunes Un saludo."

December/2013 Someone from Pamplona (Navarra) thinks:

  • Overall rating: 8.6
  • Would you recommend it? Yes
  • Positive: La atención en conserjería y el personal del desayuno. Profesionales.
  • Negative: Los descascarillados en la bañera.
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples
  • I recommend it especially AGAINST... Modern style lovers, Business travelers, Travelers with a car
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 10
  • Room: 7.5
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Estimado cliente. Agradecemos sus comentarios y valoración de nuestro establecimiento, esperando contar de nuevo con su visita. Un saludo."

Hotel María Elena Palace C/ Aduana, 19 Madrid 28013 Spain
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