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Hotel Puerto Palace ****

Puerto de la Cruz,  Spain

Phone: +(34) 922372460 Fax: +(34) 922373523 E-mail:: reservaspp@puertopalace.com

Price: 60 - 150 € (Average)

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Rating by guests: 8.6 Based on 548 reviews

Welcome to the Hotel Puerto Palace, situated in a residential area of the town some 10 minutes walk from the town centre of Puerto de la Cruz, where you are offered a thousand reasons to enjoy a memorable holiday. With it's beautiful beaches, the Lido Martiánez, Restaurants, Discos, Casino and Attraction Parks and all of this at the foot of the famous Orotava Valley and With its delicate trade winds which keeps and maintains an enviable temperature all year round.

Room Services
  • Rooms: 290
  • Telephone: in room
  • Television: international channels
  • Hairdryer
  • Minibar (fee)
  • Terrace: some rooms
  • Safe (fee)
  • Towel changing: daily
  • Bed linen changing: every three days
  • Housekeeping: daily
  • Tub or shower
  • Work Desk
  • Wake Up Service/Alarm Clock
  • Music channels
Main facilities
  • Rooms: 290
  • Parking: hotel owned
  • Soft drink machine
  • Bar - coffee shop
  • Convention hall
  • Restaurant
  • Elevator
  • Internet connection (free): wireless
  • Television
  • Swimming pool
  • Terrace
  • Sauna
  • Jacuzzi
  • Central heating
  • Lounge
  • Hot water
  • Library
  • Telephone
  • Fire escape
  • Music channels
  • Air conditioning in common areas
  • Business Center
  • Rooms/Facilities for Disabled Guests
  • Family Rooms
  • Heated swimming pool
  • Solarium
  • Boutiques
  • Swimming pool for children
  • Beauty salon
General services
  • Rooms: 290
  • Currency exchange
  • Crib
  • Luggage check room
  • Dry Cleaning
  • Gay Friendly
  • 24-Hour Front Desk
  • Luggage Storage
  • Private security
  • Entertainment programs
  • Massage
  • Car Rental
  • Packed Lunches
Hotel Puerto Palace
C/ Celestino Cobiella Zaera, 2 (38400) - Puerto de la Cruz (Spain)

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Overall rating:  8.6 Based on the last 40 of 548 reviews

Would you recommend this hotel?

  • Yes: 87.5%
  • No: 5%
  • I don't know: 7.5%

Rating by subject

  • Cleanliness: 9.2
  • Location: 7.8
  • Common facilities and services: 8
  • Staff: 9.3
  • Quietness: 8.4
  • Room: 8.3
  • Value for money: 7.4

August/2019 Someone from Ireland thinks:

  • Overall rating: 2.8
  • Would you recommend it? No
  • Positive: The town
  • Negative: No internet, moved rooms 3 times, if not German, you not treated well. Angry staff, cleaners put my son toys into Bidet while cleaning. Charged 20€ for late check-out. They aware of poor wifi signal, but playing a game, like they don't know. Cold service, not very nice people. Im working in Hospitality, and this place will be used as an example, when train my staff. How not to treat guests.
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 5
  • Location: 7.5 Staff using all car parkings.
  • Common facilities and services: 2.5
  • Staff: 5
  • Quietness: 5
  • Room: 2.5
  • Value for money: 2.5
Stars it deserves 1

August/2019 Someone from Madrid thinks:

  • Overall rating: 8
  • Would you recommend it? Yes
  • Positive:
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 5
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 5
Stars it deserves 4

July/2019 Someone from france thinks:

  • Overall rating: 9.7
  • Would you recommend it? Yes
  • Positive:
  • Negative:
  • I RECOMMEND it for... Families
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 7.5
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: Not rated
Stars it deserves 4

February/2019 Someone from España thinks:

  • Overall rating: 6.8
  • Would you recommend it? Yes
  • Positive: Piscinas y desayuno
  • Negative: Decoración de habitación
  • I RECOMMEND it for... Older travelers, Families, Classic style lovers
  • I recommend it especially AGAINST... Young travelers, Modern style lovers, Handicapped, Budget travelers
  • Cleanliness: 7.5
  • Location: 2.5
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 5
  • Room: 2.5
  • Value for money: 2.5
Stars it deserves 2

February/2019 Someone from Leeds,uk thinks:

  • Overall rating: 8.8
  • Would you recommend it? Yes
  • Positive: The improvement since last we stayed
  • Negative: Maybe breakfast could be a little better
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples, Peace seekers, Handicapped, Budget travelers, Business travelers, Travelers with a car
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 2.5 Poor on ground floor in wrong place,quite cold as getting older now
  • Value for money: 7.5
Stars it deserves 3

January/2019 Someone from vacaciones thinks:

  • Overall rating: 9.4
  • Would you recommend it? Yes
  • Positive: El servicio
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 5
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 3

January/2019 Someone from Berlin thinks:

  • Overall rating: 9.3
  • Would you recommend it? Yes
  • Positive: Dachterrasse, Lage
  • Negative:
  • I RECOMMEND it for... Older travelers, Couples, Travelers with a car
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 2.5 vor dem Balkon Generatoren, Klimaanlage, Straße
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 4

January/2019 Someone from Scotland thinks:

  • Overall rating: 9.8
  • Would you recommend it? Yes
  • Positive: a good variety of food, a very comfortable room with sunny aspect & lovely views of pool & tropical well maintained gardens.Courtesy bus.
  • Negative:
  • I RECOMMEND it for... Older travelers, Couples, Luxury, Classic style lovers, Modern style lovers, Business travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 5
  • Room: 10
  • Value for money: 10
Stars it deserves 4

January/2019 Someone from valencia thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: Los servicios, tranquilidad, el territorio
  • Negative:
  • I RECOMMEND it for... Older travelers, Families, Couples, Peace seekers, Classic style lovers, Travelers with a car, Healthy lifestyle
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 3

January/2019 Someone from Tegueste thinks:

  • Overall rating: 9.8
  • Would you recommend it? Yes
  • Positive: Todo en general, instalaciones, las habitaciones, el trato del personal, las comidas...
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 7.5
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4
Hotel Puerto Palace C/ Celestino Cobiella Zaera, 2 Puerto de la Cruz 38400 Spain
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