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Puntuación detallada
Febrero/2017 Una persona de Aberdeen Scotland U.K. piensa:
Respuesta del hotel:
"Dear guest: Thank you very much for your sincere comments about your stay with us at Hotel Suite Villa María. We feel happy to know that in major terms you had a satisfactory experience and that you enjoyed our facilities, our jacuzzi as well as the outside terrace of your villa. We have also taken good note of your comments about our services as the necesity of improving our wifi signal. We can ensure you that we are hardly working on it, as our main goal is to get the complete satisfaction of our guests and to be able to offer the best quality in every service we provide. We will be looking forward to welcoming you back soon. It would be a pleasure to meet you again and to be able to offer you the best quality and services. Best regards, Guest Relations Team - Hotel Suite Villa María"
Enero/2017 Una persona de England piensa:
Enero/2017 Una persona de The Netherlands piensa:
Respuesta del hotel:
"Dear Guest: Thank you very much for your time taken to rate and comment your time hosting in Hotel Suite Villa María. We are really happy to know that you value positively the quality of our villas. Nevertheless we are really sorry to know that you was not satisfied with our chekin and chekout processes, asl well as to see that in general terms, according to your rating, your time with us was not as excellent as we would have liked it to be. We are taking good note about the problem you mention with our processes of checkin and checkout and we will try to investigate which was the problem to be able to offer you a better experience in your next visit. We hope to have the opportunity to give you a better impression if you decide to give us the chance to demonstrate our real worry about our guests' satisfaction. We send you our best desires from the whole team. Guests Relations Team Hotel Suite Villa María."
Enero/2017 Una persona de vic piensa:
Respuesta del hotel:
"Estimado cliente: Muchísimas gracias por dedicar unos minutos a evaluar su experiencia de alojamiento en Hotel Suite Villa María. Estamos realmente satisfechos al comprobar que, según sus puntuaciones, ha pasado unos días agradables con nosotros. Nos encanta saber que le han gustado nuestras villas y que su opinión general sobre su estancia ha merecido una nota tan alta como la que nos ha otorgado. Sobre su opinión acerca de la accesibilidad del hotel para discapacitados, le aseguramos que tomamos buena nota de ello para estudiar si es necesario mejorar nuestras instalaciones para este tipo de clientes, ya que nuestro objetivo primordial es satisfacer a nuestros huéspedes de todo tipo. Actualmente contamos con 4 villas especialmente adaptadas para personas con movilidad reducida. Sin embargo, valoraremos concienzudamente si es necesario realizar mejoras adicionales para que las personas con necesidades especiales puedan disfrutar de nuestras instalaciones tanto como cualquier otro huésped. Esperamos tener la oportunidad de contar con su visita nuevamente y que sea pronto. Un cordial saludo, Dto. de Atención al Cliente Hotel Suite Villa María"
Enero/2017 Una persona de UK piensa:
Respuesta del hotel:
"Dear Guest: We really thank you the time taken to rate and comment your experience hosting in Hotel Suite Villa María. It is very important for us to receive our guests impressions after their time with us in order to work day by day to offer an even better and improved service to our guests. In addition, we feel absolutely pleased to read that you had such a satisfactory time with us and that you our villas and their service lived up you expectations in general terms. Regarding to your suggestions about our pools heating, we should clarify that the heated pool during the winter time is the one located next to the pool bar, as it is the family pool. It is between 26º and 27ºC, according to the Spanish sustainability regulation. However, we are taking note of your words in order to inform our Maintenance Team to check the temperature to confirm there were not any failure with the heating system. Regarding your comment about the dish washer in the villa, we would like to mention that our cleaning staff is in charge of washing every guest's dishes everyday, in order to try that our clients do not need to worry at all about any cleaning matter. Nevertheless, we will take your suggestion into account and you can be sure that we will really study the possibility of integrating dish washers in the villas. Thank you so much for your trust in us and for such kind words you have written about us. We will be looking forward to welcoming you back again. Hope to be very soon. Best Regards, Guests Relations Team Hotel Suite Villa María"
Diciembre/2016 Una persona de FRANCE piensa:
Respuesta del hotel:
"Cher client: Nous vous remercies pour le temps que vous avez consacré pour évaluer l'hébergement de séjour avec nous à l'Hôtel Villa Maria Suite. Nous sommes heureux de constater que, selon les notes attribuées à nous, leur expérience a été globalement satisfaisante. Nous espérons avoir la chance d'offrir à nos meilleurs services lors de votre prochaine visite à Tenerife. Cordialement, Service à la clientèle Hotel Suite Villa María"
Diciembre/2016 Una persona de England piensa:
Respuesta del hotel:
"Dear Guest, Thank you very much for your kind words and for such a wonderful rating you have given to us after your stay at Hotel Suite Villa María. We feel absolutely delighted to know that you enjoyed so much your time with us and that our staff lived up to what our guests deserves. We will be looking forward to welcoming you back again soon. Best Regards, Guests Relations Team Hotel Suite Villa Maria"
Diciembre/2016 Una persona de Freienbach piensa:
Noviembre/2016 Una persona de Alemania piensa:
Noviembre/2016 Una persona de Ireland piensa:
Respuesta del hotel:
"Dear Guest, We really thank you the time you took to answer our survey and, of course, the good score with which you have rated your stay with us. We are really happy to know that you and your family enjoyed our kids offer, as well as our swimming pools. And we also feel fulfilled in our work knowing that you had a good experience with the service of our staff. We hope we have the opportunity of thanking you in person in you next visit, desiring it to be soon. Best regards, Guest Relations Team Hotel Suite Villa María"