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Hotel Arosa ****

Madrid,  Spain

Phone: +(34) 915321600 Fax: +(34) 915313127 E-mail:: arosa@hotelarosa.com

Price: 67 - 141 € (Average)

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Rating by guests: 8.4 Based on 504 reviews

Arosa: appealing vintage hotel in the night life area has a functional and ethnic; design you will be more than satisfied with the functionality of its facilities and the service of its staff. It has 126 rooms that include services like satellite television, wi-fi, heating and air-conditioning and extra-long beds. You will be delighted by its high class ambience, enveloped by its warm atmosphere. Travelling with your pets will not be a problem as they can also stay with us, it has a cosmopolitan atmosphere where nobody feels excluded, it has a car park and it has an excellent restaurant service. Its location enables easy access to the different historical and cultural places of interest in the area.

Room Services
  • Rooms: 133
  • Telephone
  • Television: international channels
  • Hairdryer
  • Minibar
  • Climate control
  • Safe
Main facilities
  • Rooms: 133
  • Parking: hotel owned
  • Bar - coffee shop
  • Convention hall
  • Elevator
General services
  • Rooms: 133
  • Safe at front desk
  • Dogs accepted
  • Currency exchange
  • Online reservations
Hotel Arosa
Calle Salud, 21 (28013) - Madrid (Spain)

Access:

 

Overall rating:  8.4 Based on the last 40 of 504 reviews

Would you recommend this hotel?

  • Yes: 80%
  • No: 12.5%
  • I don't know: 7.5%

Rating by subject

  • Cleanliness: 8.6
  • Location: 10
  • Common facilities and services: 6.6
  • Staff: 8.4
  • Quietness: 8.3
  • Room: 6.2
  • Value for money: 7.8

July/2014 Someone from New York thinks:

  • Overall rating: 8.3
  • Would you recommend it? Yes
  • Positive: price
  • Negative: desk chair was up against bed. One party had to get up from desk when other person needed to get to the bathroom or the closet.
  • I RECOMMEND it for... Budget travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 2.5
  • Room: 5
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Dear Guest, I sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property. You maybe sure that we are taking your feedback to heart and focusing on improving. Hoping to have the pleasure to meet you on your next visit, I remain with best regards. Pilar Ruiz Manager BEST WESTERN Hotel AROSA "

June/2014 Someone from Denmark thinks:

  • Overall rating: 8.7
  • Would you recommend it? Yes
  • Positive: The balcony (fantastic wiev specially on the day the new King Felipe drive through)
  • Negative:
  • I RECOMMEND it for... Older travelers, Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Tak, fordi du udfyldte spørgeskemaet vedrørende dit nylige ophold hos os. Vi sætter stor pris på at have dig som kunde, og din feedback er vigtig for os. Ved at fortælle os, hvad du godt kunne lide ved dit ophold, og hvordan vi kan gøre det bedre, hjælper du os med at give dig og andre gæster en førsteklasses oplevelse fremover. Vi håber, at du kommer tilbage, og vi glæder os til at se dig igen. Endnu en gang tak, fordi du tog dig tid til at udfylde spørgeskemaet. Venlig hilsen. Pilar Ruiz Manager "

June/2014 Someone from Holland thinks:

  • Overall rating: 8.2
  • Would you recommend it? Yes
  • Positive: the location, the comfortable bed and the clean room
  • Negative: the small elevator.
  • I RECOMMEND it for... Young travelers, Older travelers, Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 5
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 4
  • The hotel's reply:

    "Hartelijk dank voor het invullen van de enquête met betrekking tot uw recente verblijf in ons etablissement. Uw klandizie is zeer belangrijk voor ons en wij stellen uw feedback op prijs. Door ons te vertellen wat u beviel aan uw verblijf en welke verbeteringen wij kunnen aanbrengen, helpt u ons in de toekomst een ervaring van topklasse te bieden aan u en andere gasten. Wij hopen u spoedig weer terug bij ons te zien. Nogmaals bedankt dat u de tijd hebt genomen om de enquête in te vullen. Wij waarderen uw trouwe steun aan ons merk. Hoogachtend, Pilar Ruiz Manager "

May/2014 Someone from Puerto rico thinks:

  • Overall rating: 8.3
  • Would you recommend it? Yes
  • Positive:
  • Negative:
  • I RECOMMEND it for... Families, Peace seekers
  • I recommend it especially AGAINST...
  • Cleanliness: Not rated
  • Location: Not rated
  • Common facilities and services: Not rated
  • Staff: Not rated
  • Quietness: Not rated
  • Room: Not rated
  • Value for money: Not rated
Stars it deserves 4
  • The hotel's reply:

    "Estimado huésped, Le agradezco muy sinceramente sus valoraciones. Su opinión es muy importante para nosotros y puede estar seguro que utilizamos cada sugerencia recibida para crear una experiencia agradable a cada uno de nuestros huéspedes. Una vez más le agradezco su tiempo y le deseo un excelente día! Pilar Ruiz "

May/2014 Someone from ITALIA thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: Quasi tutto, in particolare: la posizione centrale e ben servita dai trasporti pubblici, tutto il personale molto gentile, la pulizia della camera, il rapporto qualità - prezzo ecc. (un ringraziamento particolare al Sig. Angelo Verdone per i suoi suggerimenti).
  • Negative: --
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: Not rated
  • Location: Not rated
  • Common facilities and services: Not rated
  • Staff: Not rated
  • Quietness: Not rated
  • Room: Not rated
  • Value for money: Not rated
Stars it deserves 4
  • The hotel's reply:

    "Stimato Signore, Molte grazie per il suo commento cosi positivo. Siamo lieti di sapere che ha trascorso un piacevole soggiorno nel nostro hotel. I Suoi commenti sono preziosi per migliorare la qualità dei servizi che offriamo ai nostri ospiti. Mi occuperò personalmente di far arrivare i suoi complimenti a Angelo. Ci auguriamo di poterla sempre annoverare come nostro cliente. Cordiali saluti, Pilar Ruiz Direttore BEST WESTERN Hotel AROSA "

May/2014 Someone from London thinks:

  • Overall rating: 8.2
  • Would you recommend it? Yes
  • Positive: The Happy Hour made an excellent start to each evening.
  • Negative:
  • I RECOMMEND it for... Older travelers, Families, Couples, Peace seekers
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Dear Guest, I thank you for the attention you have shown by giving your opinion regarding your stay, your feedback is very much appreciated I am pleased to read you had an enjoyable stay with us . Again, thanks for taking the time and have a great day! We hope to see you again in a near future. Pilar Ruiz Manager BEST WESTERN Hotel AROSA "

April/2014 Someone from United States thinks:

  • Overall rating: 9.6
  • Would you recommend it? Yes
  • Positive: Located within walking distance of everything
  • Negative: Japanese room are very small
  • I RECOMMEND it for... Budget travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 4
  • The hotel's reply:

    "Dear Guest, I thank you for the attention you have shown by giving your opinion regarding your stay. Please know that we are taking your feedback to heart and focusing on improving. Again, thanks for taking the time and have a great day! With my very best regards, Pilar Ruiz Manager BEST WESTERN Hotel AROSA "

March/2014 Someone from Dublin (Ireland) thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: Great location, staff were very polite and helpful, breakfast was good and room price was very good
  • Negative:
  • I RECOMMEND it for... Young travelers, Older travelers, Couples, Business travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10 couldn't be more central
  • Common facilities and services: 10
  • Staff: 10 very polite and helpful
  • Quietness: 10
  • Room: 10 twin room for two adults - no issue with the size
  • Value for money: 10 great vaule for good central hotel
Stars it deserves 3
  • The hotel's reply:

    "Dear Guest, I am very thankful for bringing up such a positive feedback. I am so pleased you had an enjoyable stay with us. I shared your feedback with all my team and they felt much rewarded by your words. Please know that we are taking your feedback to heart and focusing on improving I truly look forward to your next visit. With my very best regards, Pilar Ruiz Manager BEST WESTERN Hotel AROSA "

March/2014 Someone from Athens thinks:

  • Overall rating: 9.4
  • Would you recommend it? Yes
  • Positive: Hospitality
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 5
  • Room: 7.5
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Dear Guest, I sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create and enjoyable experience for each of our Guest. Hoping to have the pleasure to meet you on your next visit, I remain with best regards. Pilar Ruiz Manager BEST WESTERN Hotel AROSA "

March/2014 Someone from Murcia thinks:

  • Overall rating: 9.6
  • Would you recommend it? Yes
  • Positive: Todo
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Estimado huésped, Le agradezco muy sinceramente sus valoraciones. Me complace mucho el comprobar que su estancia ha resultado satisfactoria. Su opinión es muy importante para nosotros y puede estar seguro que utilizamos cada sugerencia recibida para crear una experiencia agradable a cada uno de nuestros huéspedes. Esperamos tenerlo pronto de regreso. Muchas gracias y reciba un cordial saludo, Pilar Ruiz Directora BEST WESTERN Hotel AROSA "

Hotel Arosa Calle Salud, 21 Madrid 28013 Spain
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